A MEDICAL practice has been told it requires improvement following its latest CQC inspection.

The Care Quality Commission (CQC) found that safety, effectiveness and leadership at Monarch Medical Centre require improvement .

However, the service received a Good rating for care and responsiveness after inspectors undertook a comprehensive assessment in March this year.

Inspectors said that most of the 26 comment cards they received from patients were positive about the care experience.

Following the previous inspection in 2015, the surgery in Cross Lane, Radcliffe, was rated Good in every category and overall.

The Radcliffe Times has approached the surgery for a comment.

The CQC urged the medical practice to keep their records updated.

Inspectors found that the surgery needed to update its safeguarding policy to include female genital mutilation or the prevent agenda, which aims to stop people becoming terrorists.

The independent regulator also said Monarch Medical Centre was lacking staff training records and needed to implement an effective complaint system.

However, they praised staff's focus on "continuous learning" and said that leaders aspired to provide quality care.

They also reported that staff treated patients with "compassion, kindness, dignity and respect" and leaders aspired to provide "safe, good quality and compassionate care."

Chief Inspector of General Practice, Professor Steve Field, said in the report: "Safeguarding policies and procedures were in place. However, we found the procedures needed to be updated further to reflect current guidelines.

"We found that some improvements were needed to risk-management systems because clinical discussions held by GPs were not routinely recorded to ensure good communication.

"Medicines were generally well managed, although improvements could be made to the way prescriptions were stored.

"Staff spoken with confirmed they received regular training; however the training records were not up to date to confirm this."

The CQC told the medical practice to make improvements in two areas, namely ensuring recruitment procedures operated effectively and establishing effective systems and processes.

They surgery was also urged to improve by recording discussions about patients' healthcare issues, providing information in different languages, and carrying out regular fire drills.