A CARE home in Bury has been rated ‘inadequate’ by the Care Quality Commission amid concerns over residents’ welfare.

Inspectors say Burrswood Care Home, in Newton Street, which provides specialist dementia, nursing and general care to 100 residents, has been put in ‘special measures’, meaning it will be put under review and could have its registration cancelled.

In their report, they detailed how one resident, who suffers with dementia, became “anxious and agitated” and that no behaviour assessment or plan was put in place to help them, resulting in “two incidents involving this person” taking place.

Another resident moved in with significant leg wounds, with a high risk of developing sores but no skin integrity or re-positioning plan was put in place to manage the risk.

Overall, the report stated that staff morale was low due to “reliance” which “affected the provision of care and support people received” and resulted in “a negative culture within parts of the home.”

The report went on to say “a complaints system was in place.

"Formal complaints had been investigated and responded to.

“Two relatives told us they had raised concerns previously with the home, but improvements had not been made.

“These informal complaints had not been recorded or addressed to the satisfaction of those raising the concern.

“One relative said ‘I have complained in the past, but didn’t get a response.’”

However, the report contained a number of positive comments about the home, particularly regarding a new manager, who was experience and held weekly clinical meetings to monitor key issues, including the need to recruit more staff after an ongoing reliance on outside agencies.

In a statement, a Burrswood Care Home spokesman said: "The safety and wellbeing of our residents is our priority and so we welcome the scrutiny that comes from our stakeholders in the Care Quality Commission.

“We recognise that the home continues to face staffing challenges, which are impacting care providers right across the UK.

“However, despite recruitment pressures we were pleased to see that our residential care services were warmly praised by family members in this latest report.

“Meanwhile, we have already implemented a significant quality improvement action plan, led by the recently appointed new home manager, to ensure that we deliver all of the recommendations made by the CQC. This detailed action plan has further strengthened our medicines control systems and quality assurance protocols.

"We are also reviewing our training programmes for staff and working hard to recruit to the activities team to continually improve the day to day quality of life for residents. We will continue to work closely with the CQC and the local authority to ensure all necessary improvements are made as swiftly as possible and we thank them for their assistance and support.”